Terms of service

Terms and Conditions

Introduction

Welcome to https://www.bestwinsorganic.com (the “Site”). These Terms and Conditions (“Terms”) apply to the Site operated by Best Wins Organic, located at G17, Pangsapuri Seri Melur, Jalan Raja Uda, 12300 Butterworth, Penang, Malaysia (“the Company”).

By accessing and using this Site, you confirm your understanding and acceptance of these Terms. We reserve the right to update, modify, add, or remove portions of these Terms at any time. Changes are effective once posted on the Site, with no further notice provided. Your continued use of the Site constitutes acceptance of the updated Terms.

Other Agreements

Please also review our Shipping, Refund and Return Policy, Privacy Policy, and any other related policies published on the Site. These documents, together with these Terms, form the entire agreement between you and Best Wins Organic.

Your Information

Your privacy is important to us. All personal data provided to us will be treated in accordance with our Privacy Policy, as updated from time to time.

License and Access

Subject to compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and shop on our Site. Commercial use or use on behalf of a third party is strictly prohibited without our prior written consent.

You are responsible for maintaining the confidentiality of your account details and password and for restricting access to your account. Best Wins Organic is not liable for any loss or damage arising from unauthorized access due to your negligence.

User Submissions

Any comments, reviews, suggestions, or feedback you submit to the Site (“Submissions”) become the sole property of Best Wins Organic. By posting or submitting, you grant us the right to use your name and content in relation to such Submissions. You agree not to use false information or impersonate others.

Orders and Pricing

We reserve the right to refuse or cancel any order for any reason, including incorrect pricing or stock unavailability. In such cases, we may contact you for instructions or cancel the order with notification.

Prices listed on the Site are in Ringgit Malaysia (RM) and include applicable taxes unless otherwise stated. Delivery charges are calculated separately and shown at checkout.

Delivery

Deliveries are currently available within Peninsular Malaysia only.
We aim to dispatch orders within 3 working days after payment confirmation. Delivery timelines are estimates and delays may occur due to factors beyond our control.

Refunds and Exchanges

  • A refund will be issued if we are unable to deliver your order.

  • Exchanges are accepted within 15 days of purchase if products are damaged upon receipt.

  • Customers must contact us at bestwinsorganic@gmail.com or +6012-488 3135 (WhatsApp) for assistance.

Intellectual Property

All content, design, trademarks, and other intellectual property displayed on this Site remain the property of Best Wins Organic or our licensors. You may not copy, reproduce, or use any materials without our written consent.

Prohibited Uses

When using this Site, you agree not to:

  • Engage in any fraudulent activity, including providing false information or unauthorized payment methods.

  • Use the Site for unlawful purposes or in violation of applicable laws and regulations.

  • Interfere with or disrupt the operation of the Site, servers, or networks.

  • Upload or transmit any harmful code, viruses, or malicious software.

  • Attempt to gain unauthorized access to the Site, user accounts, or computer systems.

Any violation of these restrictions may result in termination of your access and, if necessary, legal action.

Limitation of Liability

To the fullest extent permitted by law, Best Wins Organic shall not be held liable for any loss, damage, or injury arising from the use of our Site, products, or services, except where such liability cannot be excluded under Malaysian law.

We do not guarantee that the Site will be error-free, uninterrupted, or free from viruses or harmful components. Your use of the Site and reliance on its content is at your own risk.

Applicable Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of Malaysia. By using this Site, you agree to submit to the exclusive jurisdiction of the courts of Malaysia.

Termination

We may, at our discretion, suspend or terminate your access to the Site at any time if you violate these Terms. Upon termination, all rights granted under these Terms will cease immediately.

Contact Information

Best Wins Organic
G17, Pangsapuri Seri Melur
Jalan Raja Uda
12300 Butterworth, Penang
Malaysia

📧 Email: bestwinsorganic@gmail.com

📱 WhatsApp: +60 12-488 3135